Our Guarantees

Our Money Back Guarantee gives you the right to request and receive a refund at any stage of your order, if anything goes wrong. This includes any possible problems you might encounter, and secures your interests. Our company enjoys a high customer satisfaction rate, while refund requests are rare, which is partly due to our crystal-clear Money Back Guarantee. Quality-based refund requests are reviewed by our specialists and processed within a 14 day period, and all other refund requests are processed within 3-4 business days. All the funds loaded to your Excellent Tutors.net account, or reserved for a specific order, which has not yet been released to your writer, are 100% refundable, until you proceed to the last stage/part of an order. The payments used for a specific order will be refunded to your account in case you cancel the order (excluding payments for the additional service "Featured order"). If a writer has already started working on your assignment, the compensation can equal 50-70%, depending on the time already spent on the paper. Sometimes our clients may apply for compensation because they think the paper provided is of poor quality. In such cases, our dispute managers will resolve the request, respecting the customer's concerns and our writer's interests.